1 Introduction
Jelebet operates the online gaming platform accessible at jelebet.best (the "Platform"). This Privacy Policy explains how Jelebet collects, uses, stores, and protects the personal information of players and visitors in the Philippines. It applies to all services offered through the Jelebet platform, including live casino, sports betting, sabong, poker, and jackpot slots.
Jelebet is committed to handling your personal data responsibly, transparently, and in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, and its Implementing Rules and Regulations as overseen by the National Privacy Commission of the Philippines.
By registering for a Jelebet account or using the platform, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and use of your personal data as described herein. If you do not agree, please do not use the Jelebet platform.
This policy should be read alongside the Jelebet Terms and Conditions, which govern your overall use of the platform. In the event of any conflict between this Privacy Policy and the Terms and Conditions on a privacy-related matter, this Privacy Policy prevails.
2 Personal Data We Collect
Jelebet collects personal data through several channels: directly from you during registration and account use, automatically through your interaction with the platform, and from third parties where legally permitted.
Information You Provide Directly
- Account registration: Full legal name, date of birth, Philippine mobile number, email address, and chosen username.
- Identity verification (KYC): Government-issued ID (e.g., PhilSys national ID, passport, driver's licence, SSS/GSIS/UMID card), selfie or liveness check image, and proof of address where required.
- Payment information: GCash or Maya account details, bank account number, card number (last four digits only — full card numbers are handled by our PCI-compliant payment processor and are not stored on Jelebet servers), and transaction history.
- Communications: Records of your interactions with Jelebet customer support, including chat logs, emails, and call records where applicable.
- Responsible gaming preferences: Deposit limits, loss limits, and self-exclusion preferences you set within your account.
Information Collected Automatically
- Device information: Device type, operating system, browser type and version, screen resolution, and device identifiers.
- Network information: IP address, approximate geographic location (country and region level), and internet service provider.
- Usage data: Pages visited on the platform, games played, bet amounts and outcomes, session duration, login and logout timestamps, and navigation patterns.
- Cookies and similar technologies: Detailed in Section 6 of this policy.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Name, DOB, government ID | KYC, fraud prevention, AML compliance |
| Contact Data | Mobile number, email address | Account access, support, notifications |
| Financial Data | GCash wallet, bank account | Deposits, withdrawals, transaction records |
| Technical Data | IP address, device ID, browser | Security, fraud detection, platform analytics |
| Usage Data | Games played, bets placed | Platform improvement, personalisation |
| Communication Data | Support chat logs, emails | Customer service, dispute resolution |
Jelebet Gives You Genuine Control Over Your Personal Information
We're not one of those platforms that buries your data rights in small print. At Jelebet, you can access the personal information we hold about you, request corrections, and in many cases request deletion — all through a straightforward process via our Data Privacy Officer.
Philippine law under the Data Privacy Act of 2012 gives you meaningful rights over your personal data. Jelebet honours these rights in full. We respond to verified data access and correction requests within 15 business days. Deletion requests are handled within 30 business days where no legal retention requirement prevents deletion.
We also make it easy to update your contact information, communication preferences, and responsible gaming settings directly within your account. You are always in the driver's seat when it comes to how Jelebet uses your data for optional purposes like personalised promotions.
3 How We Use Your Personal Data
Jelebet uses the personal data it collects for the following purposes:
Essential Platform Operations
- Creating and maintaining your Jelebet account.
- Verifying your identity and age to comply with gaming regulations and prevent underage gambling.
- Processing deposits and withdrawals through your chosen Philippine payment method.
- Settling bets, credits, and bonuses to your account accurately.
- Providing customer support and resolving disputes or queries.
- Sending transactional communications — account notifications, withdrawal confirmations, security alerts — to your registered mobile number or email.
Compliance and Legal Obligations
- Conducting Anti-Money Laundering (AML) checks and monitoring in compliance with RA 9160 as amended.
- Maintaining transaction records as required by Philippine regulatory authorities.
- Responding to lawful requests from Philippine law enforcement agencies, courts, or gaming regulators.
- Supporting responsible gaming measures including deposit limit enforcement and self-exclusion management.
Platform Improvement and Personalisation
- Analysing aggregated usage patterns to improve platform performance, game selection, and user experience.
- Personalising game recommendations and promotional offers based on your activity where you have not opted out of such personalisation.
- Detecting and preventing fraud, collusion, and other prohibited activities on the platform.
Marketing Communications
Where you have provided consent, Jelebet may send you promotional communications about new games, bonuses, and platform features via SMS to your registered Philippine mobile number. You can withdraw this consent at any time. See Section 11 for full details on managing your marketing preferences.
4 Legal Basis for Processing Your Data
Jelebet processes your personal data based on one or more of the following legal grounds under the Data Privacy Act of 2012:
- Contract performance: Processing necessary to provide you with the services you have requested — account creation, deposits, withdrawals, game access, and customer support.
- Legal obligation: Processing required to comply with Philippine laws, including AML regulations, gaming regulations, and tax reporting requirements.
- Legitimate interests: Processing for fraud prevention, platform security, and improving the Jelebet service, where these interests are not overridden by your data protection rights.
- Consent: Processing for optional purposes such as personalised marketing communications, where you have provided explicit consent and retain the right to withdraw it.
Where Jelebet relies on consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal. Withdrawing consent for marketing communications will not affect your ability to use the Jelebet platform.
How Jelebet Protects Your Personal and Financial Information
Security is not an afterthought at Jelebet — it's built into every layer of how the platform handles personal and financial data. All data transmitted between your device and Jelebet servers is encrypted using industry-standard TLS protocols. Data stored on Jelebet infrastructure is encrypted at rest.
Access to player personal data within Jelebet is strictly role-based. Only staff members with a legitimate operational need — such as customer support handling a specific query or the compliance team conducting a required AML review — can access your personal records, and every access is logged and audited.
Payment data is handled with particular care. Full card numbers are never stored on Jelebet servers — they are processed directly through our PCI-compliant payment partner's secure environment. GCash and Maya transaction details are handled through encrypted API connections with those platforms and are subject to their own security standards in addition to ours.
In the event of a personal data breach that poses a risk to your rights and freedoms, Jelebet will notify the National Privacy Commission and affected players in accordance with the timeframes required under RA 10173.
5 Data Sharing with Third Parties
Jelebet does not sell or commercially transfer your personal data to third parties. We share data only in the following limited circumstances:
- Payment processors: GCash, Maya, BDO, BPI, UnionBank, and other payment service providers receive the minimum information necessary to process your transactions. Each provider operates under its own privacy policy and is subject to Philippine financial industry data security requirements.
- Identity verification providers: Third-party KYC service providers who assist Jelebet with document verification and liveness checks. These providers are contractually bound to process your data only for the purpose of verification and to maintain equivalent security standards to Jelebet's own.
- Game providers: Game studios and live casino providers may receive your anonymised session identifier to facilitate gameplay. No personally identifiable information beyond what is technically necessary for game delivery is shared with game providers.
- Regulatory and law enforcement authorities: Where Jelebet receives a lawful request from a Philippine government agency, gaming regulator, law enforcement body, or court, we will disclose the requested personal data as legally required. We will notify you of such disclosures where we are legally permitted to do so.
- Professional advisers: Legal, accounting, and audit professionals engaged by Jelebet may access personal data where strictly necessary for the performance of their services, under applicable professional confidentiality obligations.
Jelebet does not share your personal data with advertising networks, data brokers, or third-party marketing companies for their own commercial purposes.
6 Cookies and Tracking Technologies
Jelebet uses cookies and similar tracking technologies on the platform. A cookie is a small text file stored on your device when you visit a website. Jelebet uses the following types of cookies:
- Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that help protect your account. These cannot be disabled without preventing you from using the platform.
- Functional cookies: Remember your preferences — such as your preferred game category or language setting — to improve your experience on return visits.
- Analytics cookies: Help Jelebet understand how the platform is used in aggregate — which pages are visited most, where players encounter difficulties, and how navigation flows are used. This data is anonymised before analysis and is used solely for platform improvement.
Most mobile and desktop browsers allow you to manage cookie preferences through the browser's settings menu. Disabling certain types of cookies may affect the functionality of the Jelebet platform. Essential cookies cannot be disabled while using the platform, as they are necessary for its operation.
Jelebet does not use cookies to track your activity across other websites, and we do not allow third-party advertising cookies on the platform.
7 Data Retention
Jelebet retains your personal data for as long as is necessary for the purposes for which it was collected, subject to applicable legal retention requirements. The key retention periods are:
- Account data: Retained for the duration of your active account relationship with Jelebet, plus a minimum of 5 years after account closure to satisfy AML and gaming regulatory record-keeping requirements.
- Transaction records: Retained for a minimum of 5 years from the date of the transaction, as required by Philippine AML regulations.
- KYC documents: Retained for a minimum of 5 years from account closure or the completion of the KYC process, whichever is later.
- Customer support records: Retained for up to 3 years from the date of the interaction unless the subject matter relates to a dispute or legal matter that requires longer retention.
- Marketing consent records: Retained for as long as the consent is active, plus a reasonable period thereafter to demonstrate compliance.
When personal data is no longer needed and no legal retention requirement applies, Jelebet will securely delete or anonymise it.
8 Data Security Measures
Jelebet implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- TLS encryption for all data transmitted between your device and Jelebet servers.
- Encryption at rest for personal data stored on Jelebet infrastructure.
- Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their role.
- Audit logging of all access to personal data records by internal personnel.
- Regular security assessments and penetration testing of the platform and its infrastructure.
- Multi-factor authentication options for player accounts to reduce the risk of unauthorised login.
While Jelebet takes data security seriously and implements reasonable measures, no system is completely invulnerable. You can help protect your account by using a strong, unique password and enabling any available two-factor authentication options in your account settings.
Your Rights Under RA 10173 — What They Mean for Jelebet Players
The Philippine Data Privacy Act of 2012 gives you a clear set of rights over your personal data. Jelebet is fully committed to honouring these rights. Here's what they mean in practical terms for your Jelebet account.
You have the right to know what personal data Jelebet holds about you and how it is being used — this Privacy Policy is our primary way of fulfilling that obligation. You can also submit a formal data access request to our Data Privacy Officer to receive a copy of the specific personal data we hold on your account.
If any of your personal data is inaccurate or incomplete, you have the right to have it corrected. For standard account information like your registered mobile number or email address, you can update these directly in your account settings. For identity data collected during KYC, contact our Data Privacy Officer with the correct information and supporting documentation.
You also have the right to object to certain types of processing — particularly for direct marketing purposes — and to request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to applicable legal retention requirements.
9 Your Data Privacy Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by Jelebet:
Right to Be Informed
Know what personal data Jelebet holds about you, the purposes for which it is processed, and how long it will be retained. This policy is our primary fulfillment of this right.
Right of Access
Request a copy of the personal data Jelebet holds about you. Submit a verified request to our Data Privacy Officer. We respond within 15 business days.
Right to Correction
Have inaccurate or incomplete personal data corrected. Update standard account information in your settings, or contact the DPO for KYC-related corrections.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for its original purpose. Subject to legal retention requirements that may prevent immediate deletion.
Right to Object
Object to the processing of your personal data for direct marketing purposes. Withdraw consent for marketing communications at any time without affecting your account access.
Right to File a Complaint
File a complaint with the National Privacy Commission (NPC) of the Philippines if you believe Jelebet has mishandled your personal data. We encourage you to contact our DPO first.
To exercise any of these rights, contact the Jelebet Data Privacy Officer at privacy@jelebet.best. We will acknowledge your request promptly and respond fully within the timeframes required by law.
10 Children's Privacy
The Jelebet platform is strictly for adults aged 21 and over. Jelebet does not knowingly collect personal data from individuals under 21 years of age. All account registrations require confirmation that the applicant is 21 or older, and Jelebet may require documentary proof of age at any stage.
If Jelebet discovers or is informed that an account is held by a person under 21 years of age, the account will be immediately suspended, all associated personal data will be deleted as far as legally permissible, and any deposits will be refunded to the source payment method. Parents or guardians who believe their child may have accessed or registered for the Jelebet platform should contact us immediately at support@jelebet.best.
11 Marketing Communications
Jelebet may, with your consent, send you promotional communications about bonuses, new game launches, special offers, and platform updates via SMS to your registered Philippine mobile number. This consent is optional and separate from the consent required for the core operation of your account.
You can opt out of marketing communications at any time by:
- Updating your communication preferences in your Jelebet account settings.
- Replying STOP to any marketing SMS message sent from a Jelebet short code.
- Contacting customer support via live chat and requesting removal from marketing communications.
Opting out of marketing communications will not affect your ability to log in, play games, make deposits or withdrawals, or receive transactional notifications — such as withdrawal confirmations and security alerts — that are necessary for the operation of your account. These transactional communications are not marketing and cannot be opted out of while your account remains active.
Jelebet does not send marketing communications to players who are self-excluded from the platform. If you have self-excluded but are still receiving marketing messages, please contact our Data Privacy Officer immediately so we can rectify the situation.
12 Changes to This Privacy Policy
Jelebet reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, applicable Philippine law, and regulatory guidance from the National Privacy Commission. The date of the most recent update is displayed at the top of this page.
Where a change to this policy is material — meaning it significantly affects your rights or how we use your personal data — Jelebet will notify you via your registered Philippine mobile number or email address before the change takes effect. Where changes are minor or administrative, we may update this page without individual notification.
Your continued use of the Jelebet platform after notification of a material policy change constitutes your acceptance of the updated Privacy Policy. If you do not accept the updated terms, you should stop using the platform and contact support to initiate account closure.
13 Contact Us & Data Privacy Officer
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Jelebet has handled your personal information, you can contact us through the following channels:
- Data Privacy Officer (DPO): privacy@jelebet.best — for data access requests, correction requests, deletion requests, and formal privacy complaints.
- General customer support: support@jelebet.best — for account-related queries, including updating contact information and managing marketing preferences.
- Live chat: Available 24/7 on the Jelebet platform after logging in to your account. This is the fastest way to reach our support team for general queries.
If you are not satisfied with Jelebet's response to a privacy concern, you have the right to file a complaint with the National Privacy Commission of the Philippines. Information about the NPC's complaints process is available at the NPC's official website.
For responsible gaming concerns, please visit the Responsible Gaming page, which includes information about setting account limits, self-exclusion, and local support resources available in the Philippines.